New White Paper: Why Should I Use Care Management Software?

Better Tools, Better Care

This is obviously a very personal issue and so we didn’t want to simply write a ten page feature list. Now more than ever, working in care requires an emotional investment and the more time we spend doing the job, the more valuable our experience becomes. Alongside the extraordinary commitment and dedication of care staff, we must support them with the right tools. That’s where Fastroi comes in.  We want to give care companies the best tools to improve the level of care they provide. So instead of listing off a bunch of features, we have put together some interesting analogies and stories to try and explain some of the principles behind products like Fastroi’s Real-Time Care™.

Puzzles Books and Pictures

Managing care has historically been a very labour intensive activity. Staff rostering, scheduling and invoicing are just a few examples of admin tasks that can swallow up staff time and money. In one example, we look at how using the traditional pen and paper system for planning the staff rostas can be like a popular tea break puzzle. We also make the link between how in the absence of a single tool that keeps all of the activity within one secure location, staff needing to use different, unconnected, tools can seem like the work of an early 20th century novelty artist. Removing the complexity of the old pen and paper systems and providing staff with all of the information that they need within one easy to use tool is the only way to reduce mistakes and ensure that the care we provide is of a consistent quality. At the same time we look at how the systems make life easier for the care manager by giving them the ability to plan, report and monitor all of the activities that they are responsible for as well as creating a safe environment for everyone.

Compliance and Security

We also examine several aspects of care management software that are vital in today’s connected society, namely compliance and security. One factor is the way that we employ role based access control to ensure that both staff and client data is only available to those with the appropriate clearance to do so. This makes it simple to see who has done what and when. This kind of digital trail is just another way that we can ensure the safety of the service users and the care staff by ensuring that everything is recorded.

Reducing Failures in Care

Ensuring that both staff and those we care for are protected through the use of better tools is vital. By providing staff with a little more information, we can also make them feel more secure and remove the fear of the unknown. Doing this will also improve the morale of the workers which will lead to improvements in staff retention. The white paper should answer many of the questions that you might have if you are thinking about starting to use an electronic based care system. We would urge you to download it and get in contact with us once you have read it. The simple reality is that any Care Management Software is an improvement on the old pen and paper methods, but the benefits of Real-Time Care™ from Fastroi make it one of the best solutions on the market. You can download our latest white paper here.
Kotihoito ja kotipalvelut

How Fastroi has been preparing for the coronavirus and ensuring our level of service in Finland

Since most of Fastroi’s customers are located in Finland, it has been vital for our business that we have taken steps to protect both our customers and their customers. 

The coronavirus is spreading throughout Finland, and a large number of our customers work within the coronavirus risk groups such as the elderly or those with underlying medical conditions. In accordance with the directions of the Finnish government during their March and April press conferences,  we have complied with the new laws very carefully, since the health of our customers and their customers is our highest priority.

To ensure the health and safety of our customers, staff, stakeholders and partners, we have taken the following steps to reduce the risk of the virus spreading:

  • We have followed THL’s guidelines (The Finnish Institute for Health and Welfare) for coronavirus prevention in our offices.
  • We have complied with a two-week quarantine period for people who have returned from foreign travels.
  • At Fastroi, we have had the facility for remote working for several years and we are encouraging all our employees to work remotely until further notice.
  • We have restricted all work related travel as well as refraining from using public transport.
  • We have moved all of our customer meetings and training to remote online methods.
  • We will not be participating in domestic and foreign trade fairs or events during the Spring of 2020.
  • We are also limiting the number of visits to our premises for our partners and we are conducting meetings remotely.

Customer service and ensuring our level of service

Despite these exceptional circumstances, our customer services and software are currently both operating normally. The management, maintenance and operation of our services can all be controlled remotely, so the continuity of services can be guaranteed, even in cases where access to physical premises has been prohibited. Our continuity plan contains actions related to failure situations and other business discontinuities, so we have been prepared for this situation for some time.

We care – an hour of work a week to help

In accordance with our values – We Care. During the COVID-19 crisis, each Fastroi employee can use one hour of their working week, to help those in need. We will deal with this exceptional situation by acting together and responsibly.

Communication of the situation

We will monitor the situation on the websites of THL, the Finnish government and healthcare authorities, as well as through their press conferences. We are actively informing our customers about current issues by e-mail and on our blog. We are also organising many free webinars to our customers to help them to use our software in their daily work.

If you have any questions, please contact your contact person at Fastroi or send us an email at sales@fastroi.com.

The Fastroi team have started their journey around the world

The Fastroi team will travel ambitiously around the world, throughout the year, from 1.2.2020 to 31.1.2021. Our goal is to move our employees for more than 41,000 km in total, running, walking, biking, rowing, swimming, skating, skiing – all forms of exercise for whatever kilometers they can achieve.

This means that Fastroi employees should move together 3333km in a month.

Climate action and prosperity go hand in hand

At the same time, as we move around in something other than a car, we can also take part in action against climate change, as well as improving our fitness and work well-being.

At the end of our trip, there is still another carrot being dangled in front of us- Fastroi will donate €500 to charity if we reach our annual target. The amount will be chosen by the employees and donated to a charity organisation, which is doing significant climate change work.

Fastroi ulkoilutapahtuma

We care and learn new things

Our journey around the world is also based on our values. We care about our environment, we care about each other, and we try to  learn new things.

As part of this challenge, we will tour the world and present in our blog a number of places we would like to visit such as Manchester, Hawaii and Chicago. We will also have a tour of the places some of our employees come from and get local info and tips on interesting places and cultures.

Come join us and follow our blog during 2020!

Fastroi to Attend Birmingham Care Expo – Expo is rescheluled until November

It is great to be returning to Birmingham and we are delighted to announce that we have two speaking slots this year. Please note that the expo organizer has informed recently that the show is rescheduled until 9th and 10th of November 2020. 

Seminar Topics

In preparation for this event, we have created two white papers to accompany the seminars. You can download both of them or pick up a paper copy from our stand.

The first presentation will be given by Jim Ward, Fastroi’s UK Head. His presentation will be “Improving the Quality of Social Care Through Technology and Lean Thinking.” The term “Quality of Care” often fails to address underlying poor processes that prevent care staff from providing high quality care. In this seminar, Jim will explore the difference between Quality of Care and the underlying Quality of the processes that often sit, unnoticed beneath them. He will examine how using the concept of Lean Thinking can be combined with an electronic care management system to bring about sustainable improvements in the way care is provided.

Our second speaker will be Mike Richards. Mike is the UK Sales Manager for Fastroi and he will be speaking about how Care Management Software can solve many of the problems associated with the Care industry. To do this, Mike will use stories to illustrate different aspects and scenarios where technology can make better use of resources which ultimately leads to a higher standard of care.

Both of the White Papers for each seminar are available for download here or you can find a paper copy at the the Fastroi stand (H1102).

Conclusion

2020 promises to be another amazing year for Fastroi, as we will be delivering our first major installation to the UK and continuing to grow our operation. This is a fantastic time to come and meet with us in Birmingham and find out how we can help you transform your care business. We can provide solutions to the problems faced by large and small organisations alike. So just drop by the stand for a chat, watch the presentations or even book a one on one meeting with us ahead of the event.

Let’s start our journey together in Birmingham!

Lean Thinking Within the Care Sector

Obviously if the company are still using pen and paper to manage their daily activities, then, they may be finding themselves at a disadvantage when compared to companies who have made the transition to digital tools such as Care Management Software, but it isn’t that simple.

Fine Tuning All Processes

As Fastroi have developed our Care Management Software over the last 15 years, we have realised that the process of running a care company is actually made up of two very different processes that exist together. The first is the care process which covers how you go about administering the care to people. This includes the things that need to be done, to whom, by whom, at what time and to what standard. These are vitally important to ensuring that the care people receive is of the highest quality, but this does not reflect the whole picture of what is happening within a care company.

After the 2nd World War, the Japanese car industry developed new techniques and tools to improve the quality of their processes. Many of these techniques became known as ‘Lean Thinking’ and can be found in businesses the world over. The ideas are quite simple, but the application requires a huge commitment from the whole organisation to continuous improvement.

Our latest White Paper takes a more in depth look at how some simple Lean ideas can be implemented within any care organisation with incredible results. Combining these ideas with Care Management Software such as Fastroi’s Real-Time Care™ will have the effect of breaking the false connection between inspections and quality care. We will look at some examples where a quality mindset has brought about some amazing results from delivering lunches to office workers in Mumbai to finding out how UPS saved a fortune on fuel and time by applying a simple rule when drivers are out on deliveries.

Build Quality into Everything You Do

Simply put, your business won’t need to worry about another CQC inspection as your quality levels will become focussed on constantly improving the way things are done by paying attention to every aspect of the process and not just ticking boxes and hoping for the best when the inspectors come.

We believe that Real-Time Care™ provides the tools that will allow the home care of the elderly to go beyond Outstanding.

Click Here to Download the White Paper: https://fastroi.com/en/lean-thinking-within-the-care-sector

Fastroi joulutervehdys 2019 blogi

Fastroi’s year review 2019

The first quarter also brought a happy surprise, as we won our first public sector tender in the UK. The City of Leeds competed for a work design and management solution for home care services, which will go live in 2020.

At about the same time, our first UK employee, our Sales Manager Mike Richards joined the team. With his family business experience, Mike strengthens our expertise in the social and health care industry in the UK. Mike has represented us at the social care events this past year and has done sales work with potential clients.

ISO 27001 security certification and service development

During the second quarter, we were in the final stages of ISO 27001 security and privacy issues. Our system and service offering was tested by both DNV and a UK based security testing company with an NHS approved testing certificate. We were well prepared for both audits, as all our employees had done their homework very well and the results were very positive. Of course, there is always something that can be improved upon, but that is something that works in our spirit of continuous improvement.

At the beginning of the third quarter, we underwent organizational changes aimed at improving and streamlining the provision of continuous services (helpdesk, training, integrations and operating services). In addition, we strengthened the development of our new product platform, both in-house and subcontracted employees. At this stage, most of the additional work resulting from the technological change at the beginning of the year had already been completed and normal development work was finished.

Customer satisfaction surveys and open feedback

In the early autumn, we also conducted an annual customer satisfaction survey for our products to our Finnish customers. A special thank you to all those who responded to the customer satisfaction survey! This year our Nappula software recorded the best performance in our company’s history, 96.4% of people would recommend Nappula to their colleagues. For RTC software, the corresponding result was 81.5%. Thank you for your very valuable open written feedback. In our opinion, some of the most important ones were immediately put to work, for example improving the usability of the RTC mobile application and the Nappula calendar module. There will be a webinar on the basic use of Nappula at the beginning of the year. Keep an eye out for upcoming releases over the next year so you can keep up to date with what’s new with the software.

Joensuu Entrepreneur of the Year Award

During the last quarter, this year saw another welcome surprise. Fastroi was chosen as the Entrepreneur of the Year 2019 in Joensuu. This is recognition from other entrepreneurs and we therefore value it highly as a company. Congratulations and thank you for all the memories!

Thanks for 2019 and success for the next year

We now have 65 Fastroi employees across four locations from the beginning of  2020. Our growth has continued in 2019, both in terms of headcount and revenue, and the financial statements will show the results for the financial year have developed over time.

Investments in the new product platform have been very significant in recent years and also in the upcoming years. However, they are an investment in a common future with our customers. We are in the process of creating a new product platform that should be able to serve our customers for at least 15 to 20 years from the time of implementation. That is why in early 2019, we decided to take another step forward in technical terms once again, even though it will affect product completion schedules.

In the coming year, we will strive to do our best to keep the development going forward in both the Nappula and Real-Time Care systems, both in terms of customer requests, usability and legal requirements. Stock archive subscriptions were introduced for health care already in 2019, and social stock archive subscriptions are expected to be available in the autumn of 2020, provided that the schedules provided by the authorities are accurate.

I would like to thank our customers, partners and especially our staff for the fact that we are still in existence after 16 years of operation, and we continue to work constructively and progressively with the Finnish social and health care information system and operating processes.

This year we have donated money for Christmas remembrance to € 2000 Mieli Mental Health Finland.

Finally, I wish you all a very peaceful and relaxing Christmas time with your loved ones and a successful New Year 2020!

Fastroi have been ISO 27001 certified

What does this mean for our customers and partners?

We want to give our software users all over the world the assurance that their data is securely handled and stored. Information security and privacy are the most important things to us: they have always been among our top priorities both in our operations and in the design of our products. Now we are able to confirm this to you with us obtaining the official ISO 27001 certification. By obtaining the certificate, Fastroi Oy has now proved our compliance with a recognised international security standard.

What does the certification mean and what is ISO 27001?

The International Organization for Standardization (ISO) is a global body that collects and manages various standards for different fields and disciplines. In today’s world, with so many industries now reliant upon the internet and digital networks, more and more emphasis is being placed on the technology portions of ISO standards.

In particular, the ISO 27001 standard identifies over 100 requirements for a comprehensive Information Security Management System (ISMS), and defines how organisations should manage and handle information in a secure manner, including having appropriate security controls. The standard is designed to function as a framework for the organisation’s ISMS. This includes all policies and processes relevant to how data is controlled and used. The ISO 27001 standard is not an IT system, and it does not mandate the use of specific tools, solutions, or methods, but instead functions as a compliance checklist. The standard takes into account all of the operations of a company including areas that many other information security standards overlook, such as Human Resource Security, communications and supplier relationships, to name a few.

How did the journey of ISO 27001 happen?

We at Fastroi started our comprehensive data protection and privacy work during 2017. We formed an Information Security and Privacy Team, an inter-team task force, which consists of the Company’s Data Protection Officer, the Information Security Officer, Product Managers and other Company staff.

While going further on the data privacy journey, we formed a broader perspective of the information privacy and security fields and came to realise that to apply the best practices in both, we need to complete a precise information security and privacy framework. It is highly important in today’s world, that companies of all sizes recognize the importance of cyber security, but simply setting up an IT security group or obtaining an IT system was, in our opinion, not enough to ensure the best possible data security. This is why after some consideration, we chose the ISO 27001 Standard. It was also an intrinsic selection for us, since we have already obtained the ISO 9001 Quality Management System and ISO 14001 Environmental Management System Standards.

After selecting the ISO 27001 standard, during 2018 we implemented the Fastroi Information Security Management System according to the Standards requirements. In practice, this meant that to achieve compliance we had to be compliant with the 114 risk management controls in the Standard. This meant writing and implementing an extensive set of policies and procedures, a lot of staff training, both for all-staff and for specific teams, setting up physical security controls, reviewing and verifying network access measures, passwords, cryptographic controls and so on. As a very comprehensive approach to information security management, the ISO 27001 Standard compliance was quite an undertaking for us, but by keeping the goal of achieving the best possible information security level in mind, it allowed us to progress on our journey along with the never-ending support of Fastroi Senior Management.

The compliance evaluations started in the spring of 2019 when we performed a complete internal audit of our organisation. Following our thorough internal audit, we started the external auditing process in May of 2019. The external audits, which took place in two stages, were performed by the international certification accredited organisation DNV GL.

Initially, the external audit for the first time application of the certification took place in two separate stages which was a very comprehensive cross-sectioning on the entire Company. In the first stage, the audit focused on Fatroi´s ISMS and in the second stage, it looked particularly at Company operations and products and the services we offer.

What now? – Life after the certification

By claiming the ISO 27001:2013 certification, we at Fastroi are validating our ongoing commitment to security practices and risk management. By benchmarking our policies and procedures against this internationally recognised Information Security Standard, our Clients can be assured of the resilience and data protection we can offer.

Earning the official ISO 27001 certificate is only the first step of the journey to us. Even though we have now claimed the Standard, the work for maintaining the best possible security and privacy of data, the work never stops. From the audits, both internal and external, we got a lot of valuable feedback and since continuous improvement is both a requirement of the Standard, and our personal ambition, we will be able to improve our Information Security and Privacy Management even further.

Fastroi is Joensuu’s Entrepreneur of the Year 2019

“Fastroi’s operations have been stable and profitable for several years. Acquisitions have also resulted in growth. In addition, Fastroi has created another profitable business, ”says Joona Kotilainen, President of Joensuu Entrepreneurs.

In 2015, Fastroi acquired Necora Systems Oy and split into two companies. The infrastructure and property construction and maintenance business was then transferred to the current Fluent Progress.

In the selection criteria for entrepreneurs, Fastroi is mentioned as a Joensuu-based company that has consistently developed and grown its own products.

“In recent years, Fastroi has also sought international sales and has been able to expand into the UK,” says Joona Kotilainen. The UK arm of the company has already won its first agreements and will provide the City of Leeds with a mobile work planning and tracking solution for use in their social care sector.

Risto Jalovaara, CEO of Fastroi, thanks Joensuu’s Entrepreneurs for their recognition. He emphasizes that success is due to the hard work of many different parties.

“I would like to thank our company staff, The Finnish Care Companies who support us and other sector organisations for their wonderful cooperation,” Jalovaara says. “Success requires seamless collaboration between all parties.”

The Entrepreneur of the Year Award is presented annually to the company that has demonstrated continuity in its operations and builds its operations on a solid foundation. The award criteria for entrepreneurs include, among other things, that the recipient of the award must actively develop their activities, be a significant employer and be known as a good employer.

More info:
Joona Kotilainen
Chairman (until 31.12.2019), Joensuu Entrepreneurs
+358 50 569 0586
joona@tovari.fi

Risto Jalovaara
CEO, Fastroi Oy
+358 50 60 357
risto.jalovaara (at) fastroi.fi

Fastroi Ltd
Fastroi Ltd is an innovative Care Management Software provider specialising in real-time data collection solutions for care workers by enhancing work efficiency and releasing time from routine tasks to more important ones. The company’s products represent the cutting edge in health and social Care Management Software and has been developed using the staff’s extensive experience in open-source wireless technology. Founded in 2003, the Finnish company has offices in Joensuu, Tampere, Vantaa and Skelmersdale (UK). For further information, please visit our website at www.fastroi.fi/en

The State of Care Report 2019

In our blog post, a year ago, we discussed how we believe that the adoption of care management software can help providers improve and maintain their overall ratings by automating many of the tasks that take time away from caring. The report reserves a whole page within the Adult Social Care section regarding the use of technology. It discusses the barriers that many companies face when considering starting to use technology, some of the issues that we at Fastroi are constantly trying to address. Issues such as lack of funding, low knowledge levels, fear of replacing personal support and data protection and security issues. One of the most interesting comments was that people are reported to be very cautious about adopting new technologies due to bad experiences in the past.

Long Term Improvements

As always, the four gradings are the first things that we look at. The information within the report only gave data for 2018/19, and there only seems to be small improvements over the last 2 years in any of the 4 ratings, but a quick look into the archives, found that the data has been presented in a similar way for the last 5 years.

Fastroi CQC State of Care report blog

Statistics from 5 years worth of CQC State of Care Reports detailing the variation in Adult Social Care ratings. *

From this we can see that actually, while the numbers may have plateaued for the last 2 years, there has been a significant improvement in the results over a 5 year period. Inadequate results have fallen from 7% down to 1%. Requires Improvement fell by 18%, Good has increased by 21% and Outstanding has gone up 3%. If we look at the values for Inadequate and Requires Improvement together, then we can see that these values have dropped from 40% down to 16%. These are excellent results that seems to have been missed by the CQC. If the industry can continue this steady improvement, year on year, then the quality of care that the industry provides looks good. Perhaps the thing that is needed now is to try and get the number of Outstanding ratings to improve more.

In addition to this information, this year, the report focuses on how the system is failing both the service users and the care workers and the fact that the statistics continue to improve even slightly is a testament to the staff working in the sector.

Funding Problems

The most glaring piece of information within the report was the figure on page 40 is that only 1 in 7 councils in the UK are paying local domiciliary care companies enough to to allow them to comply with the National Minimum Wage. So if it is not financially viable for care companies to take on local authority funded service users, instead opting to take on more privately funded service users. This could be one of the reasons why there are 1.4 million older people who are not getting access to the care and support that they need and of the 7500 unpaid carers interviewed, the majority were providing more than 50 hours of care per week.

If we ever want more than a few percent of care services to to be rated as outstanding, then they must be paid properly for the work they are doing. If Local authority funding doesn’t even meet the minimum wage, then how does the industry expect to be able to recruit outstanding people who can then provide outstanding care.

*Reference: 2018/19: P34, 2017: P55, 2016: P19 and 2015: P12.  

Fastroi have been ISO 27001 certified

The certification means that Fastroi’s security management system satisfies all the requirements of ISO 27001. The certificate is also necessary in preparation for an international market that demands high levels of security.

Joensuu, Finland, December 3, 2019. Fastroi were audited by DNV GL and have now been ISO 27001 certified. The certificate proves that Fastroi’s security management system is certified in accordance with best practices and meets all the requirements of the standard.

ISO 27001 is an important international standard for information security. It defines the main security processes, management and approaches that the company must adhere to. The company needs to consider and manage these in order to handle and manage security risks in a meaningful and appropriate manner.

“A security certificate is definitely not something to be framed, placed on the office wall and forgotten. It proves that all of our staff have taken part in security discussions and training. Understanding the security issues within our company is becoming more and more important. At the same time, the security of our products and services has risen to an even higher level, ”says Risto Jalovaara, CEO of Fastroi.

The certificate is of particular benefit to Fastroi’s internationalisation plans. The company expanded to the UK in 2018 and have already entered into its first agreements there.  The first being a multi year contract with Leeds City Council to provide Real-Time Care™ into several units within their service. Having this new certification provides our customers, both old and new, with an extra level of confidence in our products and services.

“The security work we do in connection with the project is also about preparing for the international market. The level of requirements there is even higher than in the domestic market, including in terms of data security, ”Jalovaara says.

Fastroi already have ISO 9001 and ISO 14001 management systems in place. They demonstrate the company’s cost-effectiveness, good risk management and environmentally sound operations. The newly earned ISO 27001 certification has been harmonized with these management system standards.

For more info:
Risto Jalovaara
CEO, Fastroi
+358 50 60 357
risto.jalovaara (at) fastroi.fi

Fastroi Ltd
Fastroi Ltd is an innovative Care Management Software provider specialising in real-time data collection solutions for care workers by enhancing work efficiency and releasing time from routine tasks to more important ones. The company’s products represent the cutting edge in health and social Care Management Software and has been developed using the staff’s extensive experience in open-source wireless technology. Founded in 2003, the Finnish company has offices in Joensuu, Tampere, Vantaa and Skelmersdale (UK). For further information, please visit our website at www.fastroi.fi/en