5 Top Tips to Providing Better Care
If you are running a residential or domiciliary care service, then you have probably been inspected by the CQC on more than one occasion. How did you get on? Have you consistently achieved an ‘Outstanding’ rating or do you struggle to maintain high standards and see your rating fluctuate depending on when the inspection takes place? Are you still using a pen and paper system to manage your staff rosters and care plans?
If you are, then it might be time to consider moving to a digital solution. Care Management Software to be precise. If you’re not sure what this means, then we have put together these 5 Top Tips for providing better care with Real-Time Care from Fastroi.
Step 1. Analyse your Current Situation
Running any care business is not easy. Margins are tight, the pressure to give the best care possible is high and above all, you are responsible for caring for people’s loved ones. However, it is worth taking some time out to look at the way your business is being run. Analyse the information that the CQC have provided you in their reports. It’s really valuable to have this kind of objective feedback! How have their ratings changed over different reports? Have you had good reports followed by not so good ones? Have you struggled to maintain the high standards you hope for? Is your business still being run using a pen and paper? If an incident happens, how do you modify the way you work in order to prevent it from ever occurring again? How do you communicate with your staff, customers, their relatives or other agencies?
Step 2. Identify the Process Issues
If you have identified the areas where your business is struggling to maintain a high level of care, it is time to look at the ways your care business works. Many times we are so busy with our work, that we don’t even realize that many of the activities we do on a regular basis are simply process related tasks. We do them because we have always done them. Whether this is preparing the weekly staff rosters, writing up reports or even holding a weekly or daily staff meeting that highlights any issues. All of these activities and others, take time away from the main activity of caring for people.
Step 3. Take Steps to Control those Processes
There are many ways that an organisation can improve their processes, but one of the things that we have found is that people are often being expected to bear the burden of poor processes. By this we mean that instead of automating basic tasks such as rostering, invoicing or reporting, the staff have to carry this additional burden on top of their regular duties. This are two consequences to this. First, the staff feel that most of their time is spent on paperwork or other admin tasks and secondly, the staff spend less time away from the things they should be doing – namely caring for others. The result of this is reduced productivity and a higher risk of mistakes.
Step 4. Automate
As we saw in the previous step, poor process control leads us to reduced productivity and a higher risk of mistakes. Investing in automation can be one of the biggest game changers to improving the performance of a care service. Now we don’t mean having robots taking the place of care staff. What we mean by automation, is the idea that many of the tasks that are still being done by staff using pen and paper can be done much more efficiently using a digital based solution. We still want to see people in the care roles, looking after others, but we don’t want to see them stretched to breaking point because of tasks that can easily be carried out. Imagine if a report on a domiciliary care visit could be completed and saved before the carer has started the engine on their car? Any issues could be immediately flagged up and dealt with instead of waiting until later in the day for the report to be submitted. Imagine being able to automatically plan your staff rosters and have the flexibility to adjust is a staff member calls in sick. These are just some of the basic things the are possible. As you dig deeper into the possibilities, it becomes clear that care management software can address many of the issues that bring down many CQC ratings. Connected care plans, lone worker protection, medication control, alerts to name but a few. In fact, by automating many of the tasks, you could start to regain control of your processes and improve the overall quality of care!
Step 5. Arrange a Demo!
Fastroi have been developing our ‘Real-Time Care’ – care management software in Finland for over 15 years. In fact, we have about a 60% market share there. From large cities and municipalities to small privately run family businesses, we are the natural choice for many. We are now growing our UK side of the business and we are seeing the same levels of interest as back home.
We believe that every residential and domiciliary care service deserves to be rated as ‘Outstanding’ because of this, we would like to offer you a free demo of the product and a consultation about how Fastroi can help you become ‘Outstanding’.
You can also meet our team in Birmingham at the Dementia Care and Nursing Home event on the 26th and 27th of March.