I have forgotten my password – what should I do?
Contact your administrator. They can let you know what your username is or set a new password if required. We recommend changing your password as soon as you log in to RTC, so that your password does not remain with the administrator. The administrator can also set the password to change the next time you log in. In this case, the new password remains only known to the employee themself.
What kind of benefits can the RTC APP bring to my organization?
You will always have up to date customer information in the Mobile Application.
How is the system/service delivered?
Real-Time Care™ is simple to deploy with the only requirements being a computer, smartphone or tablet and an internet connection. RTC™ is fully supported during, both the deployment phase and once in use. RTC users will have training at the beginning of deployment and a user guide will be provided to them. There is also a possibility for the access for RTC Training Centre on a request. Our helpdesk is also there to support clients with any software issues and questions.
What kind of support do you offer for using the software?
RTC users will have training at the beginning of deployment and a user guide will be provided to them. There is also a possibility for the access for RTC Training Centre on a request. Our helpdesk is also there to support clients with any software issues and questions.
What are the benefits of the capacity check feature?
RTC is designed to support the process from the customer leaving the hospital to them becoming reabled. By using the Capacity Check it can reduce the pressure on hospital capacity by taking people into their services as quickly and as often as possible.
- Cost savings, no empty beds
- You can see all the information quickly
- Supports well the main principles of reablement
- Prevents expensive long-term treatment
- Reduces in traditional care home hours
